I Need Help!

Stuck? That's totally normal. Here's how to get unstuck.

Step 1: Search it up

Before asking anyone, try searching your question. Google, YouTube, Reddit, Stack Overflow, whatever. Most problems have already been solved by someone, and finding the answer yourself is a skill you'll use forever.

Try to be specific with your search. "KiCad footprint wrong size" is better than "PCB help." Include error messages if you have them.

Step 2: Ask on Slack

If searching didn't work, ask in one of these channels on the Hack Club Slack:

• #macondo for general questions about the program, projects, or how things work.
• #macondo-help for when you're stuck on something specific and need someone to take a look.
• #hackatime-help for issues with Hackatime setup or time tracking.

When asking for help, include what you're trying to do, what you've already tried, and any error messages you're seeing. Screenshots help a lot.

Step 3: Open a support ticket

For account issues, funding questions, or anything private that doesn't fit in Slack, open a support ticket. Use the ? button in the bottom-right corner of any docs page. We'll respond as fast as we can.

You can also email [email protected] if you prefer.

Helpful Links

• Start here if you're overwhelmed and don't know what to do first.
• Hackatime Setup if your coding time isn't tracking.
• Software Setup if you need help setting up VS Code and GitHub.
• Hardware Setup if you're starting a hardware project and don't know what tools to use.
• Good Journaling if your journal entries keep getting rejected.
• What Makes a Good Project? if you're not sure your idea is good enough.